Refund Policy

General Return Policy

We accept returns on all ASKM Publishing items within 30 days of delivery to the customer as long as merchandise isn’t damaged. You will receive a full return back onto the credit card you made your order with.

Refund Payment Process

Please allow for 5-7 business days for your return to be processed back onto the credit card you made your purchase with. The time can vary depending on your credit card holder or bank.

Return Process

The process to submit a return and receive your refund is listed below:

1. Once you receive your order, to notify us about a refund go to our contact us page and fill out the form. Be sure to put the phrase “Product refund” in the subject line
2. In your message be sure to put in your order number
3. Once we receive your email, we’ll reply via email and send you a return label
4. You then print the return label out and take it to your mail carrier. This is where you’ll ship your order back to us
5. Once we receive your order, we’ll issue your refund back to the credit card you made your purchase with
6. We will then notify you via email that your refund is pending
7. Once your refund is complete you will receive a further email confirming your refund has been finalized